Do you use any form logging in your software ?

Yes, our software writes detailed logs. Prime Soft Technology advises: All programs will have bugs – this is unfortunate, but true. Programmers have very powerful tools to help remove bugs, but these tools generally only work on the programmers own computer. This is unfortunately no help in solving bugs that happen on the customers’ computer. The best solution to this problem is to add code to the software so that it writes detailed logs on exactly what happens. When a problem occurs at the customers’ site, the program should send the log to the development team, who can then fix it. Unfortunately, writing logs takes extra effort, and many programmers don’t do this routinely..